SGP Pools Uses OCI to Accelerate Business Transformation Initiatives
Aside from offering a number of gambling games, SGP pools also supports local charities. The organization is committed to promoting responsible gambling and has strict social safeguards in place. However, gambling is still a risky activity and you should never bet more than you can afford to lose. In addition, it’s important to understand the different types of games and how they work. This will help you avoid any pitfalls and make smart betting decisions.
SGP Pools is a state-owned company that combats illegal gambling activity in Singapore by providing legal lottery and sports betting services for its customers. It operates a nationwide network of branches and authorized retail outlets. It offers a variety of games, including Toto, 4D and Singapore Sweep. Its products also include online betting for football matches, motor racing events and horse races. Its mission is to ensure that surplus revenues are channeled back into the community through charity rather than into the pockets of criminal syndicates.
As the digitalisation of the gaming industry has skyrocketed in recent years, SGP pools has embarked on a digitalisation journey to stay on top of emerging trends and continue to be effective at stemming leakages to illegal gambling operators while upholding strict regulatory standards. Its Enterprise Architecture practice is supporting it in accelerating business transformation initiatives and capabilities.
Prior to migrating to OCI, SGP pools experienced a lack of visibility into its IT environment and suffered from a slow, manual troubleshooting process for critical applications that enabled online betting. As the company’s operations depend on this infrastructure, any system downtime translates to lost revenue.
OCI’s observability and management platform has helped SGP pools identify and resolve complex issues faster by allowing them to track performance in real time and automate troubleshooting. The solution has cut the time spent on monitoring and investigating performance degradation by more than 50%, enabling SGP pools to be more responsive to customer queries.
In addition, OCI’s flexible capacity enables the company to unlock additional capacity quickly when needed, such as during the COVID-19 crisis. This flexibility was especially important because SGP pools had recently moved many older staff to remote work, which elevated cyber security risks and required greater vigilance.
The OCI platform has helped SGP pools to identify and respond quickly to security threats, including phishing attacks, by enabling them to easily pinpoint potential vulnerabilities. In addition, the ability to easily scale up their IT environment has significantly reduced the risk of outages and increased the speed with which SGP pools can deliver reliable betting services to its customers. This has boosted the company’s customer confidence and contributed to its growth in a highly competitive market. In the future, SGP pools will continue to use OCI’s cloud-native monitoring and alerting capabilities to improve its service quality and support business growth. It also plans to integrate with OCI’s machine learning and analytics capabilities to further enhance its observability and security capabilities. This will enable the company to further protect its customer data and meet its compliance requirements in a cost-effective manner.